Return Policy

30-Day Return Policy

We offer a very simple and straightforward 30-day money-back return policy on your purchases. We will even pay for return shipping on most U.S. orders. Our risk-free return policy allows you to be confident and at ease when purchasing from us.
Note: Valid only for items returned in their unworn, original condition within 30 days of the shipping date. For repairs, customers are responsible for shipping costs.

Free Domestic Return Shipping

We believe that if you don't love your order, it shouldn't cost you anything to return your item. This is why we will pay for return shipping (FedEx Standard or USPS) on all domestic orders. Simply fill out the Return Request form to start the process. Complimentary return label will only be provided if the shipment will arrive to us by the 30 days. If not, customers will need to arrange shipping and pay the postage. Only one courtesy return label will be provided to a customer within a 6 month period. International customers will need to return items at their expense. 

Note: Customers are responsible for shipping expenses for all repairs.

The return policy is two (2) week from the date of shipment. If items are not returned to us within the two (2) weeks, you will be charged a 10% restocking fee. Items not returned within 30 days of shipping will not be returnable. 

Refund Amount and Method

We offer 100% refund for your order amount less expedited shipping and service charges elected during purchase. All refunds will be made in the same manner they were received. Payments from wire transfer will be refunded via check.
Note: Returns on orders purchased through American Express will incur a 3.5?e. American Express does not refund merchant fees and therefore we can not offer a full refund. Full refunds will be offered on items purchased though Visa, MasterCard and Discover.

 

How to Prepare a Return

Domestic Returns

  1. Please fill out the Return Request form to request your courtesy FedEx return label.

  2. Your FedEx return label will be emailed to you. Please print the return label. Our label includes full insurance from our third-party insurer. DO NOT take additional insurance from FedEx.

  3. Go to your nearest FedEx location. Pick up a free FedEx shipping box (NEVER use envelopes) and place the items for return within the box. DO NOT reuse an old box - our insurance will NOT cover shipments in reused boxes.

  4. Include all items received from the original shipment, including all certificates and appraisals. Please note, missing certificates and appraisals carry a replacement fee (see Terms and Conditions below).

  5. Affix the printed return FedEx label on top of the medium size FedEx box. Request the assistance of a FedEx representative if you are uncertain or need help.

  6. Please make sure the FedEx representative scans your package and provides you a receipt. Note, the receipt is very important and needs to be kept in a safe place until you have received your refund.

  7. Returns generally take 2-3 business days for us to process from the receipt of the item. Please allow your credit card company additional 5-7 business days to process the refund.

International Returns

  1. Please fill out the Return Request form to request your return authorization (RA) code. Please make certain to put this number on the outermost packaging right below our address. If the RA Code is not clearly visible on the outermost packaging, it may be refused.

  2. Place all items received in the original packaging including all certificates and appraisals (don't forget this - missing certificates and appraisals carry a replacement fee - see Terms and Conditions below).

  3. Address the package to:
    Takat Gems SR Limited
    Returns Dept:
    Address: Rm 703, 7/F., Chevalier House, 45-51 Chatham Road South, T.S.T., Kowloon, Hong Kong
    Email: rehmanahmed@takatsr.com
    Tel.: +852 3580 0786
    Mob.: +852 5538 0785

  4. Also, clearly print your name and address on the outside of the package. Be Careful : do not write "TAKAT GEM USA, INC." or any reference to 'gems', 'jewelry', 'diamonds' or any luxury-item related words on the package as it invites theft of packages.

  5. We recommend customer's take full insurance on the package and request a signature confirmation

  6. Returns generally take 2-3 business days for us to process from the receipt of the item. Please allow your credit card company additional 5-7 business days to process the refund.